FAQ

Do you offer gift wrapping?

Of course! Gift wrapping is something we are happy to do for anyone who wishes to spread some candle joy, so we offer it at no additional charge. To have gift wrapping added to your order, please write "GIFT" on the comments while placing your order.

Forgot to do this? Just reach out to us at orders@wokewick.com with a heads up.

Are your candles vegan?

Our hemp wicks are dipped in beeswax, which is the only aspect of our candles that is not strictly vegan. We find having hemp wicks dipped in a pure, light coating such as beeswax, making our wicks luxurious and entirely natural, the preferred method of making and burning candles-- in comparison to dipping our wicks in mysterious, synthetic coating choices.

              

When and how can I cancel my "Subscribe & Save" subscription?

You can cancel your subscription any time. If you cancel subsequent to your subscription date, you will still be charged for that month due to the fact your candle is already being prepared and/or has shipped. If you cancel prior to your subscription date, your subscription will be canceled and you don't have to worry about being charged.

You can cancel your subscription by going to your member page, clicking on "My Subscriptions" and clicking "cancel my subscription". 

Can I return a candle under my "Subscribe & Save" subscription?

Yes, if you are at all unsatisfied with your candle you can absolutely return it under a subscription. However, candles that are returned under a subscription can only be done so as an exchange, and with the candle unused. 

Do you offer personalized scents / labels?

At this time, personalizations are not something we offer.

Do you offer wholesale? 

Yes! For any and all wholesale inquiries please email us at wholesale@wokewick.com.

How can I opt-out of getting subscription emails?

You can opt-out of getting subscription emails on your email browser. There is typically always an "unsubscribe" button somewhere on the browser. If you are not able to find one, there is an "unsubscribe" button on the bottom of each of our promotional emails. 

Is Woke Wick a nonprofit?

No. We are a social enterprise small business, which means we are for profit, and voluntarily donate portions of each order to various important causes that are meaningful to us. 

©2020 by Woke Wick LLC.